Becoming A Lawyer

TIP 16 Returning Calls

Educate your client from the beginning about what to expect in relation to returned telephone calls. Respond to your clients. Have one of your employees telephone if you can not take action. Clients pay a lot of money for lawyers and they deserve attention.

TIP 9 Basic Information For Clients

Create a record of basic information which may be given out to customers at their initial interview. It might also be offered in electronic form.

TIP 17 Soothing Your Clientele

As soon as your customer has quite a difficult problem that's more psychological than legal, try using the term "That is a really hard problem to resolve". For example, the other side is saying things about your client, or where your customer is complaining about another side failing to follow along with access obligations, employing this phrase helps customers to proceed with the difficulties at hand. Lawyers have reported that the phrase that was simple works.

TIP 14 Voice Mail Schedule

So as to establish realistic customer expectations, place your everyday schedule in your voice mail so that the customer knows when they can expect a return call.

TIP 3 Reasonable Expectations

One of the greatest mistakes of many attorneys is their inability to establish reasonable expectations for their clients. Notification clients what they would like to hear rather than what is very likely to be reality will result in money and time wasted and spending the rest of the case trying to bring the client back. Better to inform the customer the bad news will make you into an all star.